Behind every dot, a household waiting for services.

CityManage maps all of eThekwini's informal settlements — who lives there, and what access to water, electricity and sanitation they actually have — so the municipality can see the service-delivery gap and act on it.

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556 informal settlements

286,753 households

60% have electricity

78% have water

56% have sanitation

Source: 2020 eThekwini informal-settlement survey.

The people behind the numbers

Around 286,753 households — hundreds of thousands of people — live across 556 informal settlements in eThekwini. Most have water. But more than 40 in 100 still live without an electricity connection, and close to half without adequate sanitation. Each percentage point is thousands of households deciding the basics of daily life around services that aren't there yet.

Here's how the tool turns that picture into something you can work with.

CityManage dashboard: a map of eThekwini dotted with informal settlements beside a panel showing the settlement count and average access to electricity, water and sanitation.

See the whole city at a glance

Every informal settlement on one map, with live totals for service access alongside it. Start broad, then drill into the places that need attention.

CityManage settlement search: typing a name filters the list and the map to matching settlements, each with its ID and category.

Find any settlement in seconds

Search by name, alias, ID or category, tick the settlements you care about, and the map follows your selection.

CityManage site inspection: high-resolution aerial imagery of a settlement with selectable layers for boundaries, services, electricity meters, water points and sanitation.

Inspect a site, layer by layer

Switch on aerial imagery, boundaries, and service layers — electricity meters, water points, sanitation, stormwater — to confirm what's really on the ground.

Put the settlement picture to work.